Frequently Asked Questions

If your loved one died at home or the hospital, the death can be registered by:

• A relative

• An official from the hospital

• The person arranging the funeral

Speak to one of our Funeral Directors today who will be able to help.

The staff of the hospice or nursing home will support you in obtaining the Medical Certificate of Cause of Death and will care for your loved one until they are taken to our funeral home in a dignified and caring manner. 

If a death occurs at home the first thing to do is phone your GP, who will provide you with a Medical Certificate of the Cause of Death. This certificate will enable you to register the death and get the death certificate. 

A funeral director is involved in all aspects of planning a funeral. They provide guidance and consultation to family members, helping them make important decisions and navigate the funeral proceedings. 

They will often work directly with families to understand their needs for an upcoming service.

This could include coordinating all aspects of the funeral, including the date, time, location, the service and hymns.

With us you will always get the same Funeral Director so they will be with you throughout the process. 

This first meeting is all about putting you at ease and so you can put a name to a face. We will do everything we can to make this as easy as possible for you. In this initial meeting we will talk about your details and some details of your loved one. Then we will go on to talk you through pricing and we will give you an estimate on how much the funeral will cost. You will have lots of time to ask as many questions as you would like. 

We have a large range of coffins to choose from golden oak, light oak wood effect to cherry red. We also do a range of eco coffins that include bamboo, wicker and cardboard.

There are also options to have a bespoke design on the coffin such as cars or motorbikes or any other interest your loved one had. Your Funeral Director will be able to show you our brochure to help choose what is the right fit. 

All our coffins are made from wood that is responsible sourced and our coffins and caskets are tested to ensure best standards. 

Scatter Tubes are used for those who wish to scatter the remains of their loved one in a special place. They are specially designed to help make your scattering ceremony more practical and dignified.

There are several different designs and sizes to choose from and your Funeral Director will be able to help you with this.

We can offer a large range of tributes and floral arrangements all of which can be customized to suit your needs. We work with local florists within the fife area and your Funeral Director will be able to show you the range.

If it’s a cremation you can leave them at the crematoria or take them home. If it’s a burial they are left on the grave after the service. There is also the option to break the tributes up so each family member can take home a floral reminder as a keepsake.

A casket is a decorative box for your loved ones ashes to be placed into. These are used for burying your loved ones ashes in a garden of remembrance. If you would prefer to scatter your loved ones ashes we would recommend a scatter tube which are designed to help make your scattering ceremony more practical and dignified.

You can put your loved ones ashes into jewellery. These are some of the examples you can choose from, such as necklaces, rings, earrings and cufflinks. There are much more to choose form and your Funeral Director will be able to help you with your order.

If the family are just wanting family flowers there is the option of having a donation box after the service you can donate to a charity that’s important to your loved one. We will also match any donations collected at the service.

You don’t need to have a hearse or a limousine, we can have the coffin in place at the crematorium for you or at the graveside and you don’t need a limousine if they are not needed.

There are other options, such as horse and carriage, a motorcycle hearse, but there are companies out there that do adapted vehicles that can be used as hearses. Please speak to your Funeral Director about any options you would like, and they can help you find the right option for you.

To help you decide how many limousines you need our limousines hold 7 people.

You can follow the hearse in your own car, our hearse driver will ensure they drive at a speed that the following cars can keep up with it.

Walking in from the hearse is called paging. In the Victorian times when it was a horse drawn carriage the funeral director would walk in front to clear the street from street beggars and dwellers. These days it’s used as a mark of respect and to ensure any cars following have the chance and opportunity to catch up with the hearse.